Create your account with the work email you want associated with your organization. After registration, Complya sends a verification email; use the link in that message before starting regulated work in the portal.
If the verification email does not arrive, check spam and quarantine folders first. If the link expired, request a new email from the verification screen or contact support from the same email address so the team can locate the account safely.
For production use, avoid shared inboxes for primary users. Individual accounts make the audit trail clearer because actions, confirmations, messages, and expert interactions can be attributed to the person who performed them.
Official references
This article is practical product guidance, not legal advice. Confirm regulatory deadlines and obligations against current official sources and your assigned expert.